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Bad customer experience: power to the people?
This is a guest post from Karl Indigne - a marketing professional that specialises in services marketing. We have a choice, we can do something to effect change Thanks to social media, you and I, can...
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Image may be NSFW.
Clik here to view.
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Customer Experience in the UK: what is really going on?
What’s really going on the UK contact-centre industry? Yesterday, I met up with a friend who works in the VoC and contact-centre space and we discussed the whole customer thing. This is what showed up...
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